Desconto especial Returns Policy
Failure to pay for an order within 3 (three) days following the order date will result in its automatic cancellation.
The customer may cancel an order while it is being processed without penalty. To do so, the customer must send an email to geral@tp.software, indicating their intention and the corresponding order number.
From the date the customer receives the order, they may exercise their right of withdrawal in accordance with applicable legislation, namely Decree-Law No. 24/2014 of 14 February, as amended.
The customer may exercise the right of withdrawal within 14 days, counted from:
a) The day on which the consumer or a third party designated by the consumer (other than the carrier) acquires physical possession of the goods; or
I. The day on which the consumer acquires physical possession of the last item, in the case of multiple goods ordered and delivered separately;
II. The day on which the consumer acquires physical possession of the last lot or piece, in the case of goods consisting of multiple lots or parts;
III. The day on which the consumer acquires physical possession of the first item, in the case of contracts for the periodic delivery of goods.
To exercise the right of withdrawal, the customer must inform of their decision by means of an unequivocal statement (e.g. letter or email to geral@tp.software)
The customer may also complete the withdrawal form (RMA) or submit any other clear statement of withdrawal.
To meet the withdrawal deadline, it is sufficient for the communication to be sent before the withdrawal period expires.
In the event of withdrawal, the customer will be refunded for the payments made for the goods purchased, excluding delivery costs, within a maximum of 14 days from the date receives the returned goods.
Refunds will only be processed after verification of the product’s condition, which must be the same as at the time of dispatch/sale.
Refunds will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by the customer, and without additional costs.
All costs associated with returning the goods following withdrawal shall be borne entirely by the customer.
The customer is liable for any depreciation in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply in the following cases:
– Supply of goods made to the consumer’s specifications or clearly personalised;
– Supply of goods which, after delivery, are inseparably mixed with other items.
Returns will only be accepted under the following conditions:
– The product has not been used;
– The packaging is completely intact as originally shipped;
– The product shows no damage;
– Used items will not be accepted.
How to Return a Product
After prior contact and receipt of return instructions, the customer must send the product properly packaged, in its original packaging and accompanied by the invoice, to the following address:
TPSOFTWARE.
Rua Bairro 38
4715-163 Braga – Portugal
All items will be inspected upon arrival. Only those that meet the return conditions will be accepted for exchange or refund.
If the return is rejected due to non-compliance, collection of the goods will be the customer’s responsibility. The customer will have a maximum period of 15 business days to collect the goods. After this period, the goods will be considered abandoned.
